Terms of service
Terms of Service
Welcome to Scoopsthatscute. By using our website or placing an order, you agree to the following Terms of Service. Please read them carefully before purchasing.
About Us
Scoopsthatscute is a UK-based small business offering kawaii gifts, lucky scoops, mystery boxes, and surprise items. All orders are hand-packed with care and creativity.
Eligibility to Purchase
By placing an order, you confirm that:
- You are at least 18 years old, or have permission from a parent or guardian
- All information provided at checkout is accurate and complete
Products and Mystery Items
Many of our products are sold as lucky scoops or mystery boxes. These items are:
- Randomly selected and may vary between customers
- Not fully customisable
- Sold as a surprise product and purchased at the customer’s own discretion
Preferences may be noted at checkout. We will try our best to accommodate preferences but cannot guarantee them.
Pricing and Availability
- All prices are listed in GBP unless stated otherwise
- Prices and product availability may change without notice
- We reserve the right to limit quantities or discontinue products at any time
Orders and Payments
- Orders are only processed once payment has been successfully received
- We reserve the right to cancel or refuse any order, including where fraud is suspected
- If an order is cancelled after payment, you will be refunded to the original payment method
Shipping and Delivery
- Estimated delivery times are provided as guidance only and are not guaranteed
- We are not responsible for delays caused by postal services or couriers
- You are responsible for providing the correct delivery address at checkout
- We are not liable for orders lost or delayed due to incorrect address details
Returns and Refunds
Our Refund Policy forms part of these Terms of Service.
- Mystery boxes, lucky scoops, and surprise bundles are non-refundable and non-returnable
- Refunds or replacements may be offered for items that arrive damaged, faulty, or incorrect due to a packing error
- Any issues must be reported within 48 hours of delivery, with your order number and clear photo evidence
Intellectual Property
- All content on this website, including images, logos, branding, and text, is the property of Scoopsthatscute
- You may not copy, reproduce, distribute, or use our content without permission
User Conduct
- You agree not to use our website for any unlawful purpose
- You must not attempt to interfere with the security or functionality of the website
Limitation of Liability
To the maximum extent permitted by law, Scoopsthatscute shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Nothing in these Terms limits your statutory rights as a consumer.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom.
Contact
If you have any questions about these Terms of Service, please contact us:
Email: scoopsthatscute@gmail.com