Refund policy

Mystery Boxes & Lucky Scoops

All lucky scoops, mystery boxes, and surprise bundles are non-refundable and non-returnable.

These items are created at random and based on luck, which means:

• You may receive different items than other customers
• Contents cannot be chosen or fully customised
  Preferences may be noted at checkout
  We will try our best to accommodate preferences but cannot guarantee them
• We cannot accept returns or refunds due to personal preference, duplicate items, or disappointment with contents

By purchasing a mystery item, you accept the surprise nature and associated risk of this product.

Damaged or Faulty Items

We will offer a refund or replacement if your order arrives:

• Damaged
• Faulty
• Incorrect due to a packing error

If this happens, please contact us within 48 hours of delivery and include:

• Your order number
• A clear photo of the damage or issue
• A short description of the problem

Email: scoopsthatscute@gmail.com

We will always do our best to make things right.

Items Not Eligible for Refunds

• Change of mind
• Mystery box contents you do not like
• Duplicate items
• Incorrect address provided at checkout
• Items damaged due to misuse or normal wear

Processing Refunds

• Refunds are processed to the original payment method
• Please allow 5 to 10 business days for funds to appear, depending on your bank or provider