Shipping policy
Shipping Policy
Thank you for shopping with Scoopsthatscute 💖 Please read our shipping information carefully before placing your order.
Order Processing Time
- All orders are hand-packed with care in the United Kingdom
- Processing time is typically 1 to 3 business days
- Processing times may be longer during busy periods, launches, or holidays
Shipping Times
Shipping times are estimates and begin once your order has been dispatched.
- UK Orders: Typically 2 to 5 business days after dispatch
- International Orders: Delivery times vary by location and may take 7 to 21 business days
Please note that delivery times are not guaranteed and may be affected by postal delays, customs, or external factors beyond our control.
Shipping Costs
- Shipping costs are calculated at checkout
- Any applicable customs duties or import taxes are the responsibility of the buyer
Tracking Information
Where tracking is available, it will be provided once your order has been dispatched.
Please allow up to 24 hours for tracking updates to appear after dispatch.
Incorrect Address
- Customers are responsible for providing the correct shipping address at checkout
- We cannot be held responsible for orders lost or delayed due to incorrect or incomplete address details
- If an order is returned to us due to an incorrect address, reshipping costs will apply
Lost or Delayed Orders
If your order appears to be delayed or lost, please contact us and we will do our best to assist.
- We are not responsible for delays caused by postal services or couriers
- Once an order has been dispatched, responsibility passes to the delivery carrier
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: scoopsthatscute@gmail.com